White Heron Motor Lodge - Motel Accommodation in Gisborne, New Zealand

White Heron Motor Lodge - Terms & Conditions

Once you make a reservation with us, rooms are held for your exclusive occupation in our computerised reservation system. We do not have a policy of overbooking and guarantee your reservation. Due to the nature of our business cancellations affect us significantly and we apply the following cancellation policy:

A minimum of 7-days notice from arrival is required for the cancellation / amendment of a reservation over peak periods (i.e Dec, Jan, Feb, holiday weekends etc). 

A minimum of 48-hours notice from arrival is required for the cancellation / amendment of a reservation over non-peak periods. 

A cancellation / amendment to a reservation (or an existing stay) advised outside the above time frame or a 'No Show' may result in a 'Cancellation Fee’ charged equivalent to one night’s tariff. 

Any 'Cancellation Fee’ charged will be refunded if room(s) are re-let under similar terms and conditions of the original reservation. 

We reserve the right to accept reservations that are subject to a minimum stay period from time to time. A request to reduce the length of stay of an existing reservation may result in the reservation no longer being accepted.

 Check-in

Check-in time is between 1pm - 9pm. Please contact the motel direct if you wish to check-in outside of these times.

 Smoke Free

All of our rooms are designated "Smoke Free". If you smoke in your unit, then you will be charged appropriate cleaning and loss of income charges.

 Damage

Damage to motel property will be charged at replacement cost.

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